No Customer Service through Open Serve

<p>I ordered a fibre line through Axxess with Open Serve as installation partner. The promised to complete my installation onTuesday last week Solly pitchec the afternoon and left because the job was to big. Again promisec to come back Wednesday. He never pitched I phoned and he said he was at home but will come Thursday. Thursday he did not pitch and when I phoned him said he was looking for a longer ladder but that service will be fully operational by the afternoon. He once again failed to pitch I phoned Axxess to escalate and they promised me follow up. The afternoon Telkom phoned and promised that installation will be completed to Saturday 1 July. Patric phone around 9 and I told him what Solly said he needed and he said fine and did not pitch or report back to me. 5 days lost of waiting at home by me. They have no excaltion channel and the customer is left hanging of a cliff. Alponso should really do something about his staff commitments if thet continue to partner with other service providers and draggjng their good service down to non excistance.</p>