No customer service - Telkom, Mall@Reds, Centurion

Have a contract with Telkom Mobile. Contract was signed for R349 per month, first invoice recieved was for R700.49 which was paid. Second invoice received 30 days later, was for R1048.00. After receipt of said invoice for R1048.00 numerous attempts were made to contact Telkom to enquire about the varying contractual amount owed, to no avail. After numerous attempts to contact any Telkom store or Customer Service Agent I decided to go to the Telkom Direct Store at Mall @ Reds, Centurion ,where contract was originally signed on 29/02/2020. Upon arriving at the Telkom store I as a disabled customer was forced to stand in line for over 20 minutes. When it was eventually my turn to enter the store, I was not allowed to enter the store with my fianceè. My fianceè went into the store to request assistance with the outstanding account, where she received the following treatment: • Telkom Agent was rude and unhelpful • Went into the store with the mindset to work out a payment agreement due to Covid-19 related unemployment crisis, where the Agent told her that it's and I quote, " Not my problem that your fianceè is unable to pay contract amount, he must pay." • He asked if she is even able to read an invoice. Their general attitute was unhelpful and they did not show any willingness to assist me as a customer. My financial constraints due to being unemployed as a result of Covid-19 Lockdown were not taken into consideration jor was any willingness shown to try and assist in a new payment agreement. I showed the Agent a letter given to me by my employer stating that I am currently temporarily unemployed for the duration of the Lockdown, to which his response was: " Not my problem, he must pay." When asked why I can't make use of the TelkomApp to query billing or log complaints, the Agent responded :" We have problems at head office." According to the Telkom App my details are not registered after I had indeed registered. When asked for contact details for Head Office or a representitive there of, I was denied, being told they are not allowed to furnish us with requested details. A request for a Head Office representitive to call me back was apparently logged on the system, and 48hours later still no response from Telkom. I am utterly disappointed and disgusted with the level of service received, or lack thereof. Would appreciate speedy assistance from HelloPeter in disregard. Should HelloPeter need to contact me, you may do so on the following: *** Yours sincerely, Mr. Cameron Smith