No customer service skills at Telkom

Terrible service from Telkom part 2.

So I had contacted Telkom in July when they cut my services after my payment was received. I missed work due to their negligent customer service agent.

I asked for a manager and this still has not been arranged. So when I spoke to them on the 8th and 9th of July I was reassured when I changed my DD date that it was changed over and payment will be taken in July 25.

To my surprise I received a text yesterday from Telkom telling me my account was suspended. I attempted to contact Telkom and my first 2-3 attempts were unsuccessful, I even had a representative keep me on hold for 10 whole minutes and then she proceeded to drop the call. How professional is that, a telecommunications company and that’s how you treat customers.

So when I contacted them I again I was told sorry sir the information that was given to you was wrong, and we are sorry this is transpiring, but there is nothing we can do. So basically Telkom gives bad service, misinformation and their clients suffer because of poorly trained staff?

When are companies like this going to take accountability? When do they say we are sorry let’s fix this. Nope all you hear from them I sorry this is happening. But nothing can be done until you make full payment, but full payment should have been taken by Telkom from my bank on the scheduled date.

Customer Service from Telkom, that is a joke. Telkom just had people there to talk to you, not actually there to help resolve your issue.