No Customer service skills

I called in to 10210 to cancel my data on ADSL package. First person i called sounded uninterested and was yawning and tired on call. When i said that she just has 2 more hours, she acknowledged that she was extremely tired from the long weekend and wanted to sleep. Third person i spoke to is Moe Chatindo and this person is extremely arrogant and should not work in a call center. This person should work where there is no customer interaction as she has not customer service skills. I just want my package downgraded effect 31 August 2015 and should not he charged anything additional. my ref number is ***A. Listen to the 3 calls i made to the call center today. leaving aside having to hold on for ages to get through to an agent, none of them have anything close to good customer service skills.