No customer service. Pathetic.

Good day, I have requested a sim swop or sim port on my contract sim. This is being delayed for 3 days by credit dep. No one can give answers or assistance. The branch where it was done cannot help as they told me the conaultant who assisted is off sick. The customer care help line cannot tell me why and how long it will take. This contract is 3 years old. I do not understand why it is sitting by credit.

My husband contacted them on their Facebook page, they asked for sim card serial number 2 hours ago. He just followed up and he is back to chatting with a bot.

This is ridiculous.