NO CUSTOMER SERVICE OR CARE ABOUT CUSTOMERS

I have emailed telkom numerous times asking that my debit order on my cellphone account must be cancelled as I moved banks. No reply. Debit orders go off with huge penalties. Email on app, send normal emails. No response. Every month an eft is done but still my account shows I owe another R400+ ontop of my installment. I email, no response. Eventually i receive an email from Lindiwe Malindi confirming my debit order is cancelled and I am not in arrears. Next month same debit order goes off and bounces again with the same R400+ more than i should pay with more bank charges. I email Lindiwe again, no response. Send billing query on app lodging a dispute, its been months, no response. Now again debit order bounces with R400+ more than what I should pay and guess what ... Yes more bank charges.

CANCEL MY DEBIT ORDER AND CHECK ALL MY EFT PAYMENTS SHOWING I AM NOT IN ARREARS! I have a huge amount of bank charge debt on a dormant account due to your lack of customer service. Telkom is probably the worst company in SA when it comes to customer service. Happy to take money monthly but no service at all!!