No customer service from Telkom for LTE

I have Telkom uncapped LTE, about 2 weeks ago i was unable to connect, receiving the following message "No internet connection". I have reset the router multiple times, called the call centre, spoke to technical support and even went to the Telkom store to no avail. I still have no internet and no one has called me to schedule an appointment. When i called the call centre last week, they didnt even have my call logged although i had been given a reference number. i logged another call but still no action from Telkom. Terrible service!!! Now i am paying for a service i am not receiving.