No Customer Service from Telkom

I reported my fault on 2nd January 2018. We had a terrible lightning storm and my Telkom line got damaged - the Telkom connector box inside my office to be exact. I waited a week before contacting Telkom - the lady told me that she will escalate the problem. I heard nothing for another week. I phoned and messaged then via FB! I phoned again on the 17th January and the gentleman on the phone said that he will escalate the problem again! Eventually I received a response via FB messenger to say they are investigating the problem. I had an appointment scheduled for a technician to come out on the 20th April 2018. But NO SHOW! So Telkom will take my debit order come month end - although I've had no phone line to use!!!!!!!! ****************! Telkom - do your job - so many complaints about your customer service!!!! Surely you are losing clients!