RW
Rita W
1 reviews | Active since Oct 2015
09 Oct 2015, 10:15
NO customer service from Telkom
We have been trying since 05.10.2015 to get hold of Telkom's call centre to apply for a new adsl line and contract. My husband even filled in an enquiry on their website for them to phone us back regarding the application for a contract, but to date (12.10.2015) we have had no luck in getting hold of them whatsoever. We are reconsidering the new contract with them because if it takes this long to get hold of them, how long will it then take to sort out a problem once we have the line an wi-fi installed...? <br> <br> Regards from a very disappointed customer.
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Telkom's replyOfficial
09 Oct 2015, 10:34Hello Ritavdw,
Thank you for bringing this matter to our attention.
It saddens us to read what you have been subjected to.
Our Fixed-line Team will attend and contact you for further details.
Your social media reference number is SM154599.
Regards,
Joshua
Telkom Social Media Team
Thank you for bringing this matter to our attention.
It saddens us to read what you have been subjected to.
Our Fixed-line Team will attend and contact you for further details.
Your social media reference number is SM154599.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply09 Oct 2015, 10:34
Official
Hello Ritavdw,
Thank you for bringing this matter to our attention.
It saddens us to read what you have been subjected to.
Our Fixed-line Team will attend and contact you for further details.
Your social media reference number is SM154599.
Regards,
Joshua
Telkom Social Media Team
Thank you for bringing this matter to our attention.
It saddens us to read what you have been subjected to.
Our Fixed-line Team will attend and contact you for further details.
Your social media reference number is SM154599.
Regards,
Joshua
Telkom Social Media Team