NO Customer service focus (Right First Time)

There are several issues I have had with most of my accounts with Telkom which shows it's current inability to deliver simple Right First Time (RFT) services. Over the past 5 years Telkom have started rolling out 'new' (current or old in the global space) technology in SA and tried to do this cost effectively, and good progress was being made relative to RSA constraints.<br> I in turn migrated to Telkom 3 years ago, noticing that the level of skill employed at the customer face ( in store and call center) was of a fair standard to provide acceptable levels of service. One benefit was that the technology worked, and as long as you had a person of basic competence you could navigate passed any issues experienced in an acceptable timeframe.<br> As of the past few months (linked to a new CEO), this is no longer the case.Telkom has let go (early retirement) skilled staff and employed more staff to drive growth (BEE), but have not equipped them with the right skills in the areas most needed - customer service delivery.<br> One of my calls still unresolved was to get my new SIM card activated, but had to speak to 8 (eight) support operators before someone was willing to help, but could not.