No customer service

This company deserves no stars whatsoever. I went to the Walmer Park branch on the Saturday hoping to take out a contract Wifi 20Mbps. And when they scanned my ID it read that I'm a user already. But never did I open something there. It kept on saying. User exists. And for that I can't open up any accounts with them. They told me they will call in IT for me and call me in the next hour and that i should browse around in the mall. They haven't called me. The next day I came back. On the Sunday and the lady that helped me was not there.... Another lady gave me her email to contact her. They made me so frustrated saying the problem would be sorted in the week. For headoffices are closed on weekends. I then went to the Greenacres branch the following Monday. The last day of the Deals.... they had told me they haven't logged in IT for me and that they will do it for me. I went back to Walmer Park branch asking them why they have **** to me and sending me back and forth ... Continuously i came to them for them to help me .... They told me they send it through to headoffices and IT .they dealing with the situation... I asked them for why they taking so long with the deals and why couldnt they tell me that from the beginning . instead of me wasting my money to go with uber back and forth with them... I asked them if i can call in and they said no it wont work etc... And that i can't phone in.... I sent the lady email and she never came back to me.... I'm still waiting for the situation to be sorted out but i doubt it will be. They wasting my time. I called in headoffives and their main offices headquarters.... And the number doesn't exist.. I asked the stores when the problem will be sorted out for i moved into my new house and need the wifi asap.... Only for them to tell me they can't help me and that's it.... I feel angry on how i was treated. I asked them howcome i come to you guys for more than a week back and forth and you still don't have answers for me... I go to another company they help me same day... And is willing to boost my credit score up with a R9 just so that i can get the wifi deal.... Unbelievable. Feel like Telkom doesn't go the extra mile for their customers.