No customer service by Telkom

For the last 3 weeks I have been trying to arrange a move for my phone and ADSL line and the service I received has been non existent and appalling. I'm so disappointed because despite all the stories I always read about Telkom, so far my experience with them was actually great. We confirmed our new address on 16 April and there is a Telkom line and box in the house. My move started out promising as I was called back within 24 hours of submitting my move request. They confirmed all my details of old and new address and told me someone would be in contact regarding when they would be at the new premises to install the line. I asked her if it wouldn't be a problem that we intended to move on a public holiday but was assured it wasn't. We didn't hear anything yet by last week Monday (1 week and 1 day before the moving day) so I stopped by at the Telkom shop in Bayside mall to enquire what was going on. Again, I was told the move was planned for the 1st of May and someone would be in touch regarding time and place. On the 30th of April - 1 day before our move- I still had not heard anything. I phoned customer service and was told the technicians would still have to evaluate the status of the line at the new address?! I asked him what that meant but was told that the move was really planned for the next day and someone would be in touch. If not, I just had to phone back the next day. I asked if they would be operating on a public holiday and he confirmed they would. The next morning - the day of the move - I still did not hear anything regarding when my line would be moved and decided to phone again however, contra dictionary to what I was told before, the customer service WAS closed due to the public holiday. I went to Bayside's Telkom shop again and was told there that the move had been marked as completed at 1 May 2018 at 4AM in the morning. I informed the Telkom lady that that is obviously not the case as my line was still operational (I phoned customer service and successfully connected only to find out they were closed) at my old address. She attempted to contact the technician who marked the job as complete but he could not be reached due to it being a public holiday. I was told that there was nothing she could do for me, she told me it is still the 1st of May and someone might still pitch up to install the line at my new address but otherwise she did not have a solution for me. I left that shop very angry and frustrated and did not feel helped. And....guess what?? Nothing happened!!

We are now 1 day after the move and have no phone and no internet. Our line is still operational at our OLD address and we have nothing at our new address. I can not call Telkom because we don't have access to our landline and they are unresponsive to emails and Facebook messages.

I guess it was only a matter of time before I had to join the massive pool of super unsatisfied Telkom clients.....