NO CUSTOMER SERVICE AT TELKOM...NO REPLY FROM HEAD OFFICE

I open the cellphone contract with Telkom mid april this year(2019) at TELKOM (THE GLEN STORE) and the name of the consultant was MACDONALD, the guy gave me a package of R549,99 and the Insuarance of R169.00 and the consultant did not explain anything in terms of spending limit to me to my suprise end of May i was expecting Pro-rata for April plus May instalments of wich is was around 1200, but i was charged R1728.57 when i called the Callcentre was told its because of my spending limit is at R1500.00 once my minutes is finished its starts charging me out of bundle rates, i called in the 2nd of june to ask if i can lower my spending limit and the consultant on the phone its done for R10.00, called again on the 3rd just to confirm and the consultant said it was not done but she will do it, called again oth 4rth to find out it was not done and i was promised it will be done and il get a text conforming that and it did not happen because June month end i was charge R1560.00 of wich i disputed, and i visited the store (TELKOM THE GLEN) I spoke the manager SIMPHIWE and he wrote an email to head office in regards with my complaint, but he was just not helpfull, he seemed bored when i explained and worse he did not give any reference number regarding the case, i made a follow up with customer service and they could not help me at all, yestaday on the 25/07/19 my account was derbited an amount of R2247.13 but my problem was not sorted....