No customer service at telkom

After installing my fibre the agent called ricardo never said that it must be a manually payment i did declare all my banking details on application Well i got cut off only to find out i must pay manually well i did and it is still off The app is useless i cant get my acc from telkom linked i can also find no banking details I was told to pay at picnpay i did and its still off i cant get trough to the acc section as i am calling them. Only to get a msg that states out of business ours thats 09:00 in the morning and 14:00 in the day this is now the second day that this is going on