no customer service at Telkom

i order a mobile phone on Telkom on the 2 of April and they process everything .on the 17 of April debit order went out fewer days after they sent me an sms telling me that the mobile phone i ordered is out of stock am wondering if they dont get notify about their stock or they dont care they are making sales .no communication from then .i try calling their call center if you choose the option of making a follow up on your order you hold for minimum of 20 minutes ... if you call the one to order of business they pick up immediatly that makes believe that you are only important when they need sales only .according to a lady that called her self Alamudia a very rude lady with attitude said my phone is with It courier from 24 of April i must track it when i try to track it ..the tracking number does not exist .the sales department after selling a phone to you when you call them since is hard to speak to someone at order follow up .they tell you they cant help you .Telkom service is ******* .