No customer service at all

We approached this store to do our upgrades in August & had complications to get it done. We received no feedback or progress on the case. Eventually when things were sorted out & completed. We were told our contracts would switch over on the 1st September. Its the 1st today & nothing has been done. We still on our old package. We even paid our transfer fee of R100 for the new contracts & completed all the necessary paperwork. I was then told that 1 of the sim cards could not be registered & had to wait for it to be done. I have been waiting for over a week to have my new sim card registered & nothing has been done. Contacted the store twice last week & included the manager who deals with these cases & up until now I have no feedback or contact from anybody including the manager at the store. This has been the worst experience we have had with Telkom Mobile. They dont seem the least interested in doing their work. It does not even take 5 minutes to register a sim card or contact a client to let them know what is happening. Yet you expect your bill to be paid on time each month. They act like the services are free when its not. How much longer must we wait to get this sorted?