NO CUSTOMER SERVICE AT ALL............

<p> </p> <p>You guys have no right to go into my banking account and debit funds outside of my contractual agreement as you see fit</p> <p> </p> <p>I have a contractual agreement with you which is now turning into a night mare.</p> <p> </p> <p>In April, I went to the Eastern Cape for a few days, my router was not working so I called the call centre to enquire why it was not working</p> <p>The first consultant I spoke to stated that there is no Telkom network coverage in the area I was in so I will have to put in data for another network on my sim card and that is how I will be able to use the wifi, after discussing the matter she then advised that she can load MTN roaming on my contract and I will pay the amount when my invoice is out, so I agreed hoping that the information she provided me with was correct and that I will be able to have access to wifi.</p> <p>After loading the data still my device was not connecting so I called back, and the guy I spoke to advise me that my contract does not have roaming so the option the previous consultant provided me with would not have worked, at this point I still had +-20g on my line and there would not have been a need for the extra 2g , I stated that if this option would not help me they should reverse it because I was told that it would work and its not working and once I am back from the EC I would still have more than enough data on my contract so I would not need it still.</p> <p>I was advised not to use it as they will request the data to be reversed; I even received sms numbers to confirm that my matter is being attended to.</p> <p> </p> <p>End of April my debit reversed because of issues beyond my control I take full accountability for that</p> <p>I called querying my April bill, and again I was given a whole bunch of nonsense which did not make sense to me, the whole month the wifi was not working. Which I didn’t mind because I knew I didn’t pay 25 May, debit R1337.94, taken from my account with no prior arrangements or authorisation.</p> <p> </p> <p>Called the call centre, they tell me that’s what I was billed, I would understand if my router was not disconnected then I would not have minded paying double, what frustrates me thou is the triple deduction without any arrangements between us</p> <p> </p> <p>I am not in agreement with the 200 unpaid debit fee that I am being charged and believe that is ********, I want clarity on that.</p> <p>I want the amount of R1337.94 reversed with immediate effect, if I do not get feedback that is realistic I will reverse that payment and change banking details so that you will never have access to my account.</p> <p>Why am I being charged for the 2g, when I was advised incorrectly, and I called the very same day to have it reversed and was assured it will be attended to.</p> <p>If I did not have any data for the whole month, why am I being billed?</p> <p> </p> <p>I do not want to cancel my contract but if I feel I am being *****ed over I will so please provide clarity, because I do plan to take this matter to the ombudsman to intervene because I do believe that this billing is incorrect and I as the customer am being ******.</p> <p> </p> <p> </p> <p>the complaints mailbox is full just goes to show that no one takes complaints seriously, bottom line someone has better provide clarity to me and refund me or i will take this to the credit ombud</p>