No customer service at all

I missed a debit order at the end of July. I received a statement clearly notifying me the amount that would be deducted on the 25/08/2021. I was given over to collections. Nobody contacted me at all from collections. They tried to take the full amount 16/08/2021 that was on the statement which where to be deducted on the 25/08/2021. After the debit order did not run on the 25/08/2021, I had to contact Telkom and try and sort out the problem. Then only was I told that the account was given over to collections. They could not assist me with anything. The only response I got was to wait till after the 01/09/2021 to see if they would try to debit my account again and if not then I have to do an EFT for the funds to ensure reinstallation of my services. I know that it was my responsibility to ensure that the account was to be paid in full but Telkom went on and did their own thing without even contacting me once to try and sort out a payment or payment plan even after the statement I received said that the total amount outstanding would be debited 25/08/2021, which did not happen. Is there no organisation at Telkom at all. Do you not know how to communicate or is the onus only upon the customer. Because of this treatment I want to cancel my Wifi contract with immediate effect. It is not acceptable. Maybe I will receive some joy after publishing this as the account still hasn't been reactivated even after the funds has been EFT'd to them. It has been a week now. I am trying to get hold of them and I permanently get cut off via their server when I do it online and after numerous requests for call back, I still have not received a call from them. This is utterly ridiculous. I used to recommend Telkom and after this experience I would never recommend them for anything.