No Customer Service at all.

This is my first contract with any provider and this is one reason why i never wanted to join but i had no cash for a new phone. 1- I take out insurance and the sales agent does not add it to my billing, it was never listed on the system. I spoke to a team leader Tanya Venter who never called back to fix it as she has promised to.

2- The spending limit was not explained to me at all when i signed my contract. When my data was finished it took of my R500 spending limit, after i signed a paper that showed me my spending limit is R150- my bill came back as R800 and i paid it after fighting with the billing team- no compensation for mistakes on their end but they got their money

3- In December 2017- I wanted to pay my bill in advance. So I called up on the 22/12/2017 and was given a ABSA ref number with the amount due. Today i get an invoice telling me i am being charged for a rejection of R200, taking my January bill from R328 to R526. BECAUSE I PAID MY BILL 8 DAYS TOO EARLY AND NOT 10 DAYS, SO WHEN THEY TRIED TAKING THE MONEY OUT ON 29/12/2017 THAT I ALREADY PAID MIND YOU!!!!- WHY DID THE AGENT THAT PROVIDED ME WITH THE REF NUMBER NOT EXPLAIN THIS TO ME I WOULD HAVE THEN LEFT THE R536.00 IN MY ACCOUNT FOR IT TO BE DEBITED, WE WOULD NOT HAVE HAD THIS PROBLEM- JUST LIKE THE SPENDING LIMIT WAS NOT EXPLAIN- I DON'T MIND PAYING IT BUT WHY IS TELKOM NOT MAKING UP FOR THEIR MISTAKES- I JUST PAY THE BILL EVERY MONTH KNOWING THE STAFF WORKING FOR TELKOM ARE ALL USELESS. THEY DON'T ESCALATE MATTERS AS THEY PROMISE THEY DON'T CALL BACK AS THEY PROMISED. JUST LIES,BAD SERVICE AND BIG BILLS TO PAY. SORRY DOES NOT MAKE IT RIGHT YOU ARE TAKING MY MONEY FOR PAYING A BILL 8 DAYS BEFORE THE DEBIT DATE AND NOT 10 DAYS- THIS WAS NOT ADVISED BY YOUR STAFF. DON'T YOU GIVE YOUR STAFF PROPER TRAINING TO GIVE THE NEEDED AND CORRECT INFORMATION TO YOUR CUSTOMERS. I AM SO EXHAUSTED OF THE WAY PROVIDERS TREAT THEIR SOUTH AFRICAN CUSTOMER'S. I WORK FOR iiNET AN AUSTRALIAN INTERNET SERVICE PROVIDER. I DO TECHNICAL SUPPORT AND BILLING. THE CUSTOMER SERVICE LEVEL WE GIVE TO OUR CUSTOMERS COMPARED TO WHAT TELKOM GIVES TO THEIR CUSTOMERS MAKES ME ME FEEL SO HELPLESS. BECAUSE NOBODY IS TAKING OWNERSHIP OF THEIR MISTAKES. NOT ONCE WAS I OFFERED ANY KIND OF COMPENSATION. THIS IS WRONG ON SO MANY LEVELS WHEN IT COMES TO EXCELLENT CUSTOMER SERVICE. TELKOM JUST DON'T HAVE IT.

I WILL NEVER TAKE ANYTHING ELSE FROM TELKOM AGAIN. I REGRET ADVISING MY HUSBAND TO TAKE THE HOME INTERNET WITH YOU PEOPLE. BIGGEST MISTAKE HE MADE AS FAR AS INTERNET PROVIDERS ARE CONCERNED.