NO CUSTOMER SERVICE

We are moving house this coming Sat. 29th Aug, and the line has to be moved. After various calls, I could not get through to an agent. I then attempted to log my request on the website (TWICE) which says the log has been successful and a technician will contact me in 2 days. - nothing happened. I then attempted to your Woodlands branch to be helped by the most remote and unhelpful staff member. I told her I have to move lines, she simply asked where too? After about 5 minutes staring at her in silence I asked her, do you need more information , I was rep**** to with a cold and rude NO.. im checking infrastructure. After I have filled in the form and she assured me all will be done and a request for a technician to come on the 29th , she gave me a a handwritten order number, also stated a technician will phone me within 2 days to confirm date and time. This morning I phoned your customer care line, after giving the order number and were placed on hold for about 10 min, the agent told me the order has not been completed and its a new order and my line will only be moved in 21 working days! Unacceptable. I want a manager to call me ASAP to sort this out and get this sorted! Today!