No customer service

We are standing in a line, almost 10 people waiting for service. There is 3people helping 1 couple. I really can understand why 3 employees is needed to help 1 person. This is really pour service. The consultant cant even give us proper information about the package we want and we are flgoing back and forth from counter to counter. This services is pathetic!! So we waited for about an hour in this lines and now there is a problem with the new system, apparently no one can opperate the system or they have trouble opperating it. The consultant working with the mobile service doesnt even have a name tag. Seriously? Why is the office open if they give the custoumers such bad service?<br> really pathetic!