1 reviews | Active since Aug 2017
No customer service
<p>I have been without internet for 2 weeks. The annoying part is that I haven't even got to identify the problem let alone get assistance in resolving it. I am passed from pillar to post, had dropped calls, unanswered calls and even the supposed chat line is useless. And I can't do work, kids can't do school work and I'm paying for this. Totally unacceptable and frustrating.</p>
So it has been nearly 2 weeks and I still have no internet.
I have once again tried all the channels to fix, including a 10 telecon with technical support this morning. They are no closer to even understanding the problem. This despite them telling me on Friday that they would have it resolved by 2pm.
Its quite unbelievable this lack of customer service.
So it has been nearly 2 weeks and I still have no internet.
I have once again tried all the channels to fix, including a 10 telecon with technical support this morning. They are no closer to even understanding the problem. This despite them telling me on Friday that they would have it resolved by 2pm.
Its quite unbelievable this lack of customer service.