1 reviews | Active since Sept 2016
NO CUSTOMER SERVICE
<p>Despite continually reporting this nubmer out of order and receiving a call from Telkom to ask if line is working where I cannot even repsond before the line cuts you off, in Telkoms eyes is REPAIRED.</p> <p> </p> <p>report # CRZ ********** 7</p> <p> </p> <p>Must I keep reporting this line out of order despite the fact for 9 months Telkom have had no intention of rectifying it.</p> <p> </p> <p>The only thing consistent with TELKOM is the sms's that they send out advising you that a technician has the fault in hand and after weeks of that a follow up to tell you that your fault has been restored and should this not be the case please report again.</p> <p> </p> <p>PAINFUL & COMPLETE WASTE OF TIME REPORTING A FAULT </p>
Good day Roxy,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for the delay.
Regards,
Busi
Telkom Social Media Team
Good day Roxy,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for the delay.
Regards,
Busi
Telkom Social Media Team
Busi,
No disrespect but if you were to read all the feedback from Telkom social media the statement is the same and means nothing as your Techinical Team do not sort the problem out and are very quick to close the fault which makes it look as if they sorted the issue out.
How can this go on for over 9 months.?
Busi,
No disrespect but if you were to read all the feedback from Telkom social media the statement is the same and means nothing as your Techinical Team do not sort the problem out and are very quick to close the fault which makes it look as if they sorted the issue out.
How can this go on for over 9 months.?
Busi
Despite your assurance that this matter would be escalated on 20/3/17, nothing has been done and we are almost another month down the road.
No one has called but I must be patient
Busi
Despite your assurance that this matter would be escalated on 20/3/17, nothing has been done and we are almost another month down the road.
No one has called but I must be patient