No customer service

<p>I recently logged a query which turned into a complaint. Telkom tried to call while I was in the pool. I asked that they contact me as they hadn't attended to my query. I called the call centre and asked for a manager. As always, I was told that the managers are in a meeting. After 60 minutes of hold musinc the line cut (seems automatic to me).</p> <p> </p> <p>My previous query:</p> <p> </p> <p>Cannot debit properly</p> <p>I took out a new contract in Jan 2017, including a new phone and tablet. I received the phone within a week but I'm still waiting for the tablet. I was expecting to pay a prorata bill on 25 Jan via debit order. No debit came off my account. I assumed that the contract was opened too close to the billing run and that I'd probably see my Feb and Jan payment go off on 25 Feb. Still, the debit did not go off. I thought now that maybe I hadn't been debited because I had not yet received the tablet. I called telkom on 28 Feb to ask why. After nearly 13 minutes a call was logged to investigate and feedback was promised. Nearly a week later and no debit goes off so I move my money out of my account and onto my credit card. This morning Telkom runs the debit which fails. I'm sure this will cost me bank charges. You have to see all my other complaints on Hello Peter - this is completely ridiculous. Please get it right...</p>