1 reviews | Active since Aug 2014
No customer service
<p>From day one I have only had problems with Telkom and I had to wait 2 years teeth grinding through this contract. 3 months ago when I tried to renew my contract I had second thoughts but wanted a new device. This afternoon I just never want to have anything to do with Telkom. This week I received a SMS that my new subscription has successfully been updated and to please contact 180 for queries. Actually 081 180 after a few unsuccessful attempts to phone. I got through to the helpdesk and requested if the renewal has been approved she could not assist me and wanted to refer me back to the nearest Telkom shop. I have done this exercise a few time in the last 2 years just to be refer back to the call center or to another department and no one can help you. So I am just going to cancel the contract and expect a follow up call from Telkom’s retention department that is also not going to amount to anything. I hope your business go bankrupt. You do not deserve any customers or business you are a terrible service provider. And your call centers are sending all your customers in circles with no resolution. I am in an open plan office I am not the only customer that is fed up with Telkom just check all the complaints on HalloPeter. And the newest trend is to put a comment on HalloPeter that the issue is being attend to but it never is.</p> <p> </p>
Out of experience with Telkom the responses on HelloPeter are preset and generic and does not mean a thing and you respond in this manner to bring down your lead time eventhough the issue has not been resolved. Resolve my issue then I will believe you.
Out of experience with Telkom the responses on HelloPeter are preset and generic and does not mean a thing and you respond in this manner to bring down your lead time eventhough the issue has not been resolved. Resolve my issue then I will believe you.
I have two reference numbers on social media one from Keagan AI ********** and one from Luleka AI ********** . In my opinion Telkom does not have a customer service department and is busy utilizing HelloPeter for this function as your customers have realized they get absolutely no response from any of your service departments and the only thing your social media department is trying to do is damage control. But don’t take my word for it look at all the negative reports that is being logged on a daily basis against Telkom. The wheels are coming off.
Resolve my issue and renew my contract that I app**** for on 20 March 2016 or I am canceling my contract with Telkom. I have reached the end of my current 24 Month contract and honestly do not see the need to continue this business relationship, after being treated in this manner as a loyal customer for more than 3 years.
I have already ended my fixed line contract with Telkom and requested an additional Telkom mobile contract in December 2015. I did not get any response from Telkom and have taken my business to CellC and Vodacom. So if you continue to not to listen to me as a customer I will take the last of my business away from Telkom.
I have two reference numbers on social media one from Keagan AI ********** and one from Luleka AI ********** . In my opinion Telkom does not have a customer service department and is busy utilizing HelloPeter for this function as your customers have realized they get absolutely no response from any of your service departments and the only thing your social media department is trying to do is damage control. But don’t take my word for it look at all the negative reports that is being logged on a daily basis against Telkom. The wheels are coming off.
Resolve my issue and renew my contract that I app**** for on 20 March 2016 or I am canceling my contract with Telkom. I have reached the end of my current 24 Month contract and honestly do not see the need to continue this business relationship, after being treated in this manner as a loyal customer for more than 3 years.
I have already ended my fixed line contract with Telkom and requested an additional Telkom mobile contract in December 2015. I did not get any response from Telkom and have taken my business to CellC and Vodacom. So if you continue to not to listen to me as a customer I will take the last of my business away from Telkom.