NO CUSTOMER SERVICE

The following is what i have submitted more than a month ago!..\Good day team telkom!!! Last week we went to bellville branch to query our defective pace modem. We were informed that telkom does not stock the modem anymore and also have no stock available anywhere. The modem is still under warranty and as such i would expect to be granted an exchange no matter if the specific modem is not being stocked by telkom anymore. This however is not \"how they do things\"!!!! according to the employee and the branch manager!!!!! How on earth could this be possible. What happened to customer service???? It is a fully paid unit that became defective and is still fully under warranty and yet im being refused an exchange!!! THE ONLY ANSWER WE GOT FROM THEM WAS THAT OUR ONLY OPTION IS TO PURCHASE A DIFFERENT MODEM!!!!! How is this fair towards me as an already paying customer????!!!! I would really appreciate this matter being handled properly and fairly dealt with ASAP!!!\"<br> Was only told that they would look into it and revert back to me. STILL WAITING!! I have since been forced to buy a modem from ...yep TELKOM. HOW SUPPORTIVE AM I?!! OR AM I JUST A FOOL!! DEAR TELKOM HOW ABOUT SOME SERVICE!"