RW
Rana W
1 reviews | Active since Jul 2012
09 Feb 2016, 06:56
NO CUSTOMER SERVICE
We would like to find out about upgrading our landline account - have repeatedly called the call centre and cannot get hold of a person! I have also tweeted Telkom, responses being: \Thank you for your details. We are currently liaising with the Team for further assistance and we will revert back to you. ^AM\", \"apologies for the inconvenience. Your query is receiving attention and feedback will be communicated ASAP.^TM,\" etc. This has been going on for over 2 weeks and I am at my wit's end! I have also tweeted that the telkom box on the pole in my garden is hanging open! Does Telkom really care about their customers? I think not!"
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Telkom's replyOfficial
09 Feb 2016, 08:43Hello RanaW,
This response serves as confirmation that your query has been received.
Your reference number is SM195603.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM195603.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Telkom's reply09 Feb 2016, 08:43
Official
Hello RanaW,
This response serves as confirmation that your query has been received.
Your reference number is SM195603.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM195603.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team