RB
Rene B

1 reviews | Active since Mar 2018

27 Mar 2018, 09:24

No customer service!!!!!!!

I have made numerous attempts to contact your call centre since Friday with absolutely luck! I am very unhappy the 16th of March I made payment on my Telkom account of R2050 then I was informed I am in arrears with R240 which I then paid the 23rd of March 2018 it’s the 27th today and my line is still blocked???? What kind of service does Telkom offer? NO SERVICE AT ALL, with any other cell phone network you send the proof of payment and the line gets unsuspended. Also while I am at it I want a complete breakdown on what I need to pay monthly I signed up for a unlimited of R1899.00 every single month there is an additional amount then what’s the use of UNLIMITED if I need to pay up to R4000????? Also a debit order went off my account for the amount of R2000.00 on the 24th of March I suppose that is for April 2018?

The above was my email sent to Telkom and the reply is below:

The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]

THE BEST OF ALL IS I AM NOT THE ONLY ONE EXPERIENCING THIS EVRYBODY I KNOW HAS SOME KIND OF AN COMPLAINT AGAINST TELKOM!

0
Replies (2)
Telkom
Telkom's reply18 Apr 2018, 10:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

RB
Rene B's update18 Apr 2018, 15:32
Reviewer Update
It has been resolved. Thank you