No Customer service

We went to Telkom in Lakeside mall on Saturday 24 Jan with all our documentation requested by Telkom on a previous visit to another Telkom store. A lady came by asking everyone in the queue why they were there. We told her that we were there for an LTE bundle deal, with smart TV. We were told to wait in the queue to be assisted. After waiting an hour and half to be helped, (3rd from the front of the queue), we finally got to speak to someone. We told the lady what we wanted and explained that we had been to another telkom store previously & were told that we had 3G coverage. She proceeded to check coverage. She then arrogantly continued saying she could not find our address. The other Telkom store found it with no issues what so ever. when she finally found the address after arguing that my proof of residence had an incorrect address, which it did not, she advised that we have 3G coverage. She then said they were out of stock on the bundle i wanted. She also could not verify my TV license and wanted a print out. i have never been asked for this when buying a tv. all they ask for is my tv license no. then verify it. very disappointed. Telkom wasted 2 hour of my life i cant get back