No customer Service

I app**** for one of the LTE bundles and got a email straight afterwards saying the call centre will call me in 48 hours. 7 days has passed and no call. I called the 10213 and was on hold for 2 hours only for the call to be cut once answered. I called back today and held on for over an hour only to be told by the agent all the systems are down I must call back. Telkom you a big joke and your call centre is defiantly not customer orientated.