NO CUSTOMER SERVICE

My mother logged a call on the 21st of August 2015 as the instrument in her bedroom is making an horrific noise and cannot be used. It is the 29th of September 2015 today. She is frail and needs to be in contact with us and her friends as my father passed away recently. The lady in the call centre is well trained to deal with irate customers, but cannot give me ANY indication when this problem is going to be attended too.<br> <br> What are we paying for? What if something happens to my mom at night and she cannot get hold of help? I will personally keep Telkom responsible should something happen as this is UTTERLY UNACCEPTABLE. I work in the service industry myself and as a private organization, our company policy is to handle a customer query/complaint within 48 hours. <br> <br> Clearly the above does not apply to TELKOM. (or any government owned/subsidized organization ) Why are we as paying customers putting up with this? Like Eskom, should we as South Africans just accept the lack of service??? it is time that we say: ENOUGH IS ENOUGH!