No customer focus - all about them and their rules

<p>Telkom has zero consideration for the customer. They have changed all their stores to sales stores only. They assist with little to nothing. Their service waiting period are excessive, 7 days to a month at times. </p> <p>You cstand in a queue for 30 mintues to cancel your services only to be given a form and told to go sort it out on your won, your availabel time for this task completely wasted! Not being able to complete the task in time allocated results in a late submission meaning sorry fo ryou, but you pay for an extra month for NOTHING! </p> <p> </p> <p>These are the rules they all say... no assistance can be offered according to their rules - well the rules are ridiculous and disregard offering the customer decent service. I cannot wait till we move as where we are moving to will give us access to Cloud Connect and we will not have to deal with Telkom anymore.</p>