No customer feedback, no response, totally inept.

I have lodged a formal request to have my ISP moved to Afrihost, with all the necessary documentation. Besides the normal automatic email response, I've had no formal feedback. Every time I call the call centre - after holding on for in excess of 10 minutes each time - I get a different range of responses. My request has been escalated to the moon, but still no formal response. Pathetic service, zero customer feedback, totally impractical query management system.