1 reviews | Active since Jul 2017
No customer communication
<p>I have a LTE Uncapped account & router with Telkom, for which my debit order goes off every month. Last month I switched banks and phoned telkom with the new banking details. Today I find out that my account is in arrears. Phoned telkom only to find out that the new debit order never went off. Apparently it takes a WHOLE month for their system to update debit order changes, which the service rep failed to tell me.<br /><br />I never received any notification that my account was in arrears, no sms's, no emails, no calls... So made payment today and apparently it would take 48hours to re-activate my account... How does it take so long in this day and age??</p> <p> </p> <p>Really disappointing.</p>
Phoned again this morning to find out if the payment is showing yet, only to find out my account has been handed over to collections since yesterday... (after making payment and communicating this to them) Apparently now this will take 7 - 14 working days to be resolved. All because not informing me about their slow debit order switching process and lack of communication. Really pathetic customer service
Phoned again this morning to find out if the payment is showing yet, only to find out my account has been handed over to collections since yesterday... (after making payment and communicating this to them) Apparently now this will take 7 - 14 working days to be resolved. All because not informing me about their slow debit order switching process and lack of communication. Really pathetic customer service
Hi Werner,
kindly be advised that the payment has now reflected, we have sent a request t our collections team to re activate the number ***.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Werner,
kindly be advised that the payment has now reflected, we have sent a request t our collections team to re activate the number ***.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom Social Media Team contacted me with an apology and resolved the issue.
Thank you
Telkom Social Media Team contacted me with an apology and resolved the issue.
Thank you