CV
Charl V
1 reviews | Active since Feb 2011
25 Apr 2018, 22:38
No customer commitment or service
Dear Telkom
I would just like to take a moment to tell you about my utter disbelieve and shock about you poor client service delivery.
I logged a case with Telkom on the 27th of March 2018 about my slow internet speed when breaking out to the internet even though I'm apparently synced at 17 Mb/s to the exchange.
Today is the 25th of April and I have not even had one update about this case. I have attempted multiple times to have this case escalated and was shocked to learn that this case have till date not even been assigned to a engineer to investigate my issue.
Please would you be so kind to take some time out of your very busy day to explain to me what Telkom intends to do to have my issue resolved?
I don't see why I have to pay Telkom a 1000 Rand for 1 Mb/s download when I'm paying for a 20 Mb/s line.
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Telkom's replyOfficial
09 May 2018, 08:38Hi Charl
Apologies for the delay in response. Line modified and syncing at 20MB. In future please try making use of Facebook or Twitter for a speedier response time and resolve :).
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply09 May 2018, 08:38
Official
Hi Charl
Apologies for the delay in response. Line modified and syncing at 20MB. In future please try making use of Facebook or Twitter for a speedier response time and resolve :).
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,