No customer care

I have been a loyal Telkom customer for over 7 years. I wanted to keep supporting them by upgrading my sim-only contract to another 3-year contract with a mobile device. In mid-November I successfully app**** for a contract on an Iphone 14 Pro. Granted, the consultant did tell me the phones would only arrive in mid-January. I patiently waited until end on January. 3 visits to the store in January, February and March yielded no results. No-one cared to phone me to update me on the progress of my device. The V&A Waterfront store also doesn't have a phone line to call them on (Please update your Google profile) so it cost me physical trips to the store every time. On Wednesday 8 March I decided to cancel my application and apply for the Iphone 14. I was assured by the store manager that orders are placed on Tuesdays and Thursdays and that I would know by the Friday when stock will be available. My consultant promised to phone me to update me on the progress. Still no word from them. Is it wrong to expect customer care or just the ability to phone a store for updates? Not even an e-mail was received with my new contract details. Very poor service.