No customer care at all

I am trying now for how long to get someone just to help me with a report and the price of the modem to claim from my insurance. We had an lighting strike on the 28 Feb and my adsl service was out. Then it was reported and the technician came and checked everything and said the modem was the problem. We do not have any Telkom stores close to us so the Technician said he had modems with him in the van. We filled in a form for the modem that it will be billed on the account. That was that good service up until there. Called my insurance and they said they will pay out I only need a report what happened and the price that was R549.00 and not all the stupid prices they keep sending on facebook and to my email.<br> <br> Celiwe called me and we talked and I told here the story and she understood what I needed on 12 Mar but we are at 25 Mar and nobody got back with a report and price that I can email it for the insurance. All I need is a report in pdf format from someone that knows how a claim work that I send it to the insurance.<br> <br> Please get people with sense to do the things because a claim must be placed 30 days from the incident and my time is almost up.<br> <br> My last ref no is SM212153