no customer care

I've had enough with telkom mobile! I have hauwei router via telkom mobile and I received a call from one of their sales companies to upgrade in February. I took the new package. However what was delivered to me was a cellphone not a new router so I didn't accept the delivery. Nobody contacted me thereafter until today. They cut my data, I have had no data from them since the start of March, but they are still billing me the price of my old package yet the bill shows the new package that I never received. <br> <br> I called them last week Thursday and told them about this and the consultant said they didn't which of their sales companies would've sold me the new product, so they can't resolve it. They'll have to log a call first and then come back to me (meanwhile they will continue charging me!). I called today as I haven't received any feedback from them and I explained myself to the consultant. She didn't even respond, she just put me on hold after I had already held for 10min just to get through. <br> <br> Please can I get advise on how to log complaints with the consumer complaints commission. I'm tired of spending money calling these guys. No concern for me but too happy to take my money.