NO CREDITS FOR OUTAGE YET EXTENSIVE STATEMENT?!

Having been offline for two weeks and then some more due to a TELKOM network outage in Rosebank (Gauteng) -( I have countless text messages to prove this.)

It is to my knowledge and understanding that I am due a credit for the period that I was without service. Yet I have received a statement that is even higher than most months and zero reference to any credits. BEING UNABLE TO ACCESS THE INTERNET - *** My landline went down last week and was down for over a week. AND IS STILL DOWN FOR LANDLINE DISCONNECTION ***

My landline number is ********** 051 and mobile # ********** 742

If need be I will report this to the Ombudsman :-( Diane