NO Credit given for downtime

TELKOM FAULT REF 200CTK180316, escalation ref 840451 refers - My phone Line and ADSL service was not functional from 13 March until 31 March due to *********** Telkom technicians cutting off my lines when they were busy with a cable cutover. I had to escalate this fault report via this website to get my service restored. In my latest bill received from Telkom, I am billed for services as if there were no disruptions. Am I expected to pay for services which I did not receive. I am not prepared to pay a full months rental for the line, ADSL bandwidth , Blockcall Plus and the Anytime Extra facility when I did not have use of such for the better part of the billing period.