No Coverage Telkom Mobile RouterHuaweii E5573 LTE Mi Fi

Item: Telkom
Rating: 1

To whom it may concern On 18 February 2017 I purchased a LTE Mi Fi Huawei E 5573 Mobile Router deal from the Telkom store at Forest Hill Shopping Centre in Gauteng. Since the purchasing of LTE Mi Fi Mobile Router on 18 February 2017 I have never been able to get a signal with the router. I logged a complaint with reference number ********** 1(Thlogi) on 14/03/2017. Ever since then I have visited the Telkom stores at Forest Hill and Centurion Shopping centre without any success. On Friday 28 July 2017 a Telkom technician attending to case number: ( ********** ) visited my address and spent two hours at my house trying to get signal with the above mentioned router without any success. The technician cell number is ( ********** 247) He then tested a Huawei B315 LTE router which received perfect signal at my house. The technician then suggested that I return my Huawei E5573 Router and cancell the mobile contract as this router is not capable of receiving an LTE signal at my house. On Sunday 30 July 2017 I went to the Telkom stores at Forest Hill and Centurion Shopping centre and requested that they cancell my current contract as adviced by the technician and apply for the current B315 LTE router which is on special tilll 31 July package. Both Telkom stores declinend to help me and I still remain without a router and signal although Telkom is subtracting their monthly debit order from my account. I am desperate to solve this problem. Can and may you please assist me to resolve this matter. Kind regards JP Fouche ********** <br **********

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