1 reviews | Active since Oct 2011
No coverage now I'm penalised
I've got a Telkom mobile data contract, expiring in 2016. I've moved from Northriding, where I used this contract without fail, adding extra data montly, to Radiokop. I keep getting an out of bundle message. The call centre agent advised there is no telkom mobile coverage in my area. Options: 1) buy all data network (existing contract data can't be converted) or cancel<br> Contract, with penalty fees for early exit. In both instances I'm penalised because Telkom Mobile can't render a service in my area. There was no way of knowing when I took out the contract a year ago I will move to an area, in Gauteng, without coverage!!! I want my contract cancelled without any cahrges. I need to convert to adsl as this will be the only option.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102508.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102508.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
