JR
Jeevan R

1 reviews | Active since Feb 2012

13 Jun 2016, 13:00

No Coverage for LTE and still they sold Home Office LTE 50gig for 699 rands

<p>Hi, I went to Telkom Rosebank store and they have advised me that my area is covered with LTE network and I took thier package for 699 per month. When it installed it in my home i am not getting LTE network and always connects to 3g network which is very slow. I only get LTE network at one corner of my home with only one point that doesnt last forever. I am fedup with this and i checked the speed test and it never reached more than 4mbps which is ridiculous and they supposed to give 90mbps. It takes a lot of time to watch a youtube video and buffering time is ridiculous. I have called the Telkom call centre and they have advised that the telkom techinician will come and check it. They have never come back and I am still waiting for the technician's call and they havent come back to me yet. I took 50gig data and because of lack of network i couldnt able to use my data fully. Service is pathetic. </p> <p>Area of address.</p> <p>Cnr of 5th Avenue and Wessel road </p> <p>Edenburg- 2191</p> <p>Sandton</p> <p>Johannesburg</p>

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Replies (3)
Telkom
Telkom's reply13 Jun 2016, 13:12
Official

HI jeevan


Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI **********

Regards
keagan
Telkom Social Media Team

JR
Jeevan R's update17 Jun 2016, 10:33
Reviewer Update

Hi Keagan,

Haven't received any call or any message from anyone regarding my above issue. Kindly revert asap. thanks. Jeevan

JR
Jeevan R's update25 Jul 2016, 08:20
Reviewer Update

No reply or call or email or any kind of update from Telkom regarding this issue. Pathetic service.