NO Coverage

We currently resides in an area where we have no network coverage. <br> Telkom has sent out a technician who confirmed that nothing can be done in this regard. <br> After weeks of waiting for cancellation department unfortunately no one called us to tell us of the way forward. <br> <br> Last week we received an email for Ms Hamburg and unfortunately she informed us that we are liable for cancellation fee. <br> <br> But according to the contract if Telkom is unable to give us the desired network coverage as confirmed by their Technician,we now have a cause to request a remedial action or opt for contract cancellation if Telkom cannot remedy the situation. I fail to understand why we should be held liable for cancellation fees. <br> <br> Regards,