No correspondence on fault ***

If only Telkom responded as fast as their automated reply on Hellopeter, life would be great. Unfortunately it seems that even an escalation of a fault makes absolutely no difference whatsoever on their efficiency as a service provider in resolving customer issues and complaints. The above fault is a fault which still persists from a previous fault 21CNK250715, however, Telkom closed that fault as \resolved"without even contacting me to find out if the issue had indeed been resolved. The previous fault was also logged as a complaint on hellopeter"