1 reviews | Active since Oct 2010
No Correspondence for Cancellations
On the 1/03/2016 I entered a Telkom branch based on the Bluff, in Durban. I filled out forms to cancel my 50gig + 50gig Mobile Broadband package. The lady said she would be sending off the documentation and that I would be charged at the end of March. I have had no correspondence since leaving the store. I have emailed Telkoms cancellation contact address and have had no response. I have since left South Africa and have no idea what is happening with this account. I need to sort this out asap as I don't want to continue with the service if I'm not able to use it. (Please note I am only available on email)
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM220846
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM220846
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
It has now been almost a year since I requested this cancellation. I kept getting charged every month, and it kept bouncing. Now I am being handed over for not paying, yet there is still no response from Telkom?? Shocking!
It has now been almost a year since I requested this cancellation. I kept getting charged every month, and it kept bouncing. Now I am being handed over for not paying, yet there is still no response from Telkom?? Shocking!