MT
Mario T

1 reviews | Active since Oct 2014

07 Sept 2016, 11:03

No correspondence coming from Seniors Sharnie O’Brain and Erica Potigieter Since June'16

<p>I closed my account already the end of May2016. I am still fighting to get a conversation with these above characters to understand why I was charged up till this point. Why and I get my credit back.</p> <p> </p> <p>Its been taking serious daily emails from other kind sorces(Feathercom) to the above mentioned people and still nothing or acknowledgement from them. </p> <p> </p> <p>This is NOT how customers should be treated and show NO concern. This is not the kind of PEOPLE Telkom should have working for them. Some serious disiplin needs to poured over them.</p> <p> </p> <p>This issue has been on going the since beginning of March.</p> <p>I have atatched a screenshot of email sent also in June, and the kind people from Feathercom trying their best to help. The names with arrow pointing to them are the people that have been aware of this and just letting it drag until the customer gives up. The other names not highlighted are the people that are trying to get Telkom to sort this out.</p>

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Replies (3)
Telkom
Telkom's reply07 Sept 2016, 13:43
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.

Your reference number is ********** 0.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

**********

MT
Mario T's update13 Sept 2016, 11:38
Reviewer Update

I am waiting for Candice to call husband. He Spoke to her on Friday asking her to call on Monday(Yesterday) nothing yet. I emailed TM-SOC Billing ********** this morning, and still no feedback or answer.

MT
Mario T's update13 Sept 2016, 11:40
Reviewer Update

Issue is still not resolved due to this and not calling my husband yesterday as promised.