NO CORDLESS PHONE AS PROMISED

On every bill I received it mention that when moving you can get a free cordless phone as house warming gift from telkom. I even called before logging to move and I was told to place an order online to qualify which I did. The move is done after waiting a whole month and a half and when I call to find out I am told telkom doesn't give free handsets. In fact they know nothing about what it says on their own bills that they send to customers. The supervisor them selves knows nothing and is all of a sudden never available. I would like my phone as PROMISED! otherwise consider that as false advertising. I see I'm not the only one having to deal with this **** from telkom. I waste a lot of my time being on hold just to speak to someone countless times to be let down and disappointed. I will be waiting on a response and for my FREE CORDLESS PHONE!