No cooperation between in store telkom and customer care telkom.

Uncooperative, between in store help and customer care via call. A case was logged 3 times so far regarding debiting money from my account when moneye as already deducted. In the case one amount was returned while still struggling to get back the other amount they double debited me for. The asked for proof so in store when the opened the case they submitted my bank statement. I called customer care when they close the case to enquire why they said they did receive my bank statement. I go in again to confirm the in store telkom did submit. And they submitted another case and informed them my bank statements are included. Till this date nothing is being resolve and I've not been refused the money they double debited me for.