NO CONTRACT WITH TELKOM BUT MONEY IS DEBITED FROM MY ACCOUNT: BILLED FOR SOMEONE ELSE'S CONTRACT.

3 months and my case has not being solved. Telkom is busy debiting money from my account for a contract that is not mine even after i have produced all the proof needed. -11 June 2018 i made an online order for the R139 mi-fi router deal. - 18 June 2018, my order arrives via courier. after the courier guys left, i opened my package only to find out that the router and sim card have been tampered with. they were both opened and resealed. I tried calling telkom, but no luck. so i emailed them and sent pictures as proof and told them i refuse to accept the package. -19 June 2018- telkom replies asking whether the seal of the brown box was broken. i responded and told them it was not but noticed the corner of the brown box damaged. i did not get a response. So i sent them a direct message of facebook. -20 june 2018- The courier guys called to tell me that Tekom has requested them to come collect the tampered package. later that day they came and collected the package. ( provided telkom with the waybill receipt as proof that the router was collected), -21 june 2018- i received my new router. i was happy. they promised to cancel that first tampered router. -22 june 2018- the tampered router was delivered in the Johannesburg offices and was recieved by Joseph at 10:28 (i have proof of the waybill receipt which i forwarded the info to telkom) -1 July 2018- i receive my first Bill with an amount of R505.33. (R255.33 for the returned router and R250 for the new router) . I call to make query about the Bill. I am told they will cancel the other contract. time passes by. i call again and on the 11th of July a case is logged. i receive a case number. - 1 August 2018- R505.33 is debited from my account. i call again. Telkom tells my case has been resolved. i ask them to explain how is that possible when money has been debited from my account. i don't get anything from them. just that i have to wait 72 hours, i will receive a call them. they have escalated by case to the manager. later that day, i receive an email with my second Bill with the amount of R777.99 ( R638.99 for the returned router and R139 for my new router) I call, they tell me the manager says i am liable for the returned contract., i did not report the router has *****. i should go make an affidavit, cancel the contract online and pay some penalty fee. -8 August 2018- a case is logged to cancel that product after i explained to them i refuse to cancel online and pay penalty. (every time i call, i get different answers from the consultants as if they are not in agreement on how things should go or they are not sure with how things are done). They tell time to go to the store and cancel the contract. Same day, after haven't been using my new router that month decided to connect, only to find out its not working. i call in connection with my Bill. they tell me stories again. that i should go to the store and cancel the contract and that i am liable for the costs of the returned router.

-13 August 2018- luckily i was in Cape Town, so decided to go to the store. (back home we do not have a telkom store) . they file in a new case with a new case number. this is like the third case number. they lady assisting makes a copy of my id and promises that my case will be resolved in 72 hours. she has sent an email to the bills department. i ask about the my router why its not connected. only to find out telkom cancelled the router i am using instead of the returned one. again i am promised that they will reactivate my router and cancel the returned one. -24 August 2018- i get an sms stating that my case has been resolved. (did not receive any call after the 72 hours as promised). i call to confirm whether it was really resolved because they have been feeding me false info previously. as predicted, the case was not resolved. this time i was really frustrated and ordered them to cancel my contract i want nothing to do with them. they tell my number is on prepaid now and they have given it to someone else. again, im asked to wait 72 hours for my contract to be cancelled. and for them to cancel the returned router. -1 September 2018, a new bill emailed to me with the amount of R609.32 ( for the returned router) -02 September 2018- decided to travel hours to a telkom store in East London. and what do i get " sorry mam, we only deal with sales. please call 081180, they will be able to assist you). all that money and time gone to waste. kanti, why did they tell me to go the store in the first place?. - 3 September 2018- after no call from telkom, i call again, a new case is logged (4th case number). Again "we will contact you after 72 hours". bear in mind, every time they tell me my case has been resolved, they keep referring me to the managers response " you are liable for costs of the contract(returned) as no ***** case has been reported. -11 September 2018- Asked a fried to go to the store for me. still not luck or hope of my case being resolved just empty promises. i later received an sms from the mobile billing team to go in store or opt to cancek the package via the Telkom Mobile website. i call, they tell me i have to cancel and pay a penalty. (talk about being tossed to and fro). -13 September 2018- i call telkom and i am assisted by a lady named Melinda Zungu. She is the only consultant that took her time and analysed the whole case dating back in June. She picked up information that other consultants where to lazy to pick out. she was able to puick up that a telkom consultant in Durban cancelled my cancellation of the returned package on the 27th June 2018. so basically, the returned package was cancelled, and the same person, Sthe, cancelled the cancellation again. She gave me the Durban consultants number Sthe to call and make a follow up after sending her an email to cancel that cancellation and redo the cancellation request.

i called sthe and she told me she is waiting on the management before she can cancel it... another dead end. - 30 September 2018- R609.32 is debited on my account. -1 October 2018- called telkom. consultant logged in a new case. suspended the returned package (sim). i emailed him the waybill reciepts as proof that the package was collected. he promised that i will get a call in 72 hours, costs will be waived and i will be refunded my money back.

stories, stories, stories from telkom. worst service ever. would never recommend to any anyone. 3 months to try and solve one simple thing. all they are good at is taking money from me. making me pay for someone else contract.